http://www.bpwrap.com/2010/03/quality-is-not-infinitely-scalable/ Just another WordPress weblog Wed, 16 Jun 2010 18:07:21 +0000 hourly 1 http://wordpress.org/?v=3.0.1 http://www.bpwrap.com/2010/03/quality-is-not-infinitely-scalable/comment-page-1/#comment-3285 Erin Fri, 02 Apr 2010 23:50:40 +0000 http://www.bpwrap.com/?p=1248#comment-3285 So Toyota doesn't believe in "Customer is the king" since they are not willing to accept that customer satisfaction is determined by the customer. Is this the whole corporate policy? For a Japanese company that's really weird. I know Japanese value customers very much. So Toyota doesn’t believe in “Customer is the king” since they are not willing to accept that customer satisfaction is determined by the customer. Is this the whole corporate policy? For a Japanese company that’s really weird. I know Japanese value customers very much.

]]>