Comments on: Do you trust your people enough to let them talk to customers?

By: jlbraaten

jlbraaten — Tue, 19 May 2009 17:53:38 +0000

Folks like Godin and others point out that everyone is your brand. The companies that try to control that communication channel between employees and customers will fail.

By: Web Templates

Web Templates — Mon, 18 May 2009 12:09:52 +0000

I think this is something that large companies worry about. They try to control their brand and without clear social media policies in place they risk placing it in the hands of individuals.

By: Mike

Mike — Sat, 16 May 2009 03:12:46 +0000

This is the Cluetrain for ya. It’s a great place to be. I think a lot of small, retail businesses do this, but face-to-face. To do it over the net and on a much larger scale is impressive and says a lot about Zappos.

By: RobertFinn

RobertFinn — Fri, 15 May 2009 23:39:15 +0000

It is all about how motivated and related our employees are with the organization. We can only achieve this by giving employees the possibility to grow their knowledge and lifestyle through our training and good compensations.

By: Steve | Bape

Steve | Bape — Fri, 15 May 2009 12:48:53 +0000

They are fortunate enough to have such dedicated employees and staff but not the rest of world. Over internet, trends are different so way of business is. No doubt, good communication and dedication always urge customers to comeback and purchase some stuff again. Nice read.